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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cassie Dimmitt

February 5, 2026

5  out of  5
rating by Cassie Dimmitt
"Stacey is one of the most hardworking people we've ever met and she literally comes and saves the day for us all the time from keeping the situation calm and on track with an accident to reminding us of roadside assistance when we had a tire blow out. She loves what she does and helps even those who aren't her clients. She really is superwoman. Thank you Stacey Lindemann for all of your help!"
We responded:
"Well Cassie, you hit the nail on the head in regards to Stacey. Thank you so much for taking the time to do a review for us."
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Robert Meraz

January 22, 2026

5  out of  5
rating by Robert Meraz
"I have been insured with State Farm since 1998, and with Scott Norlen’s office since 2009. Scott and his staff are professional, caring, and operate an outstanding agency. I appreciate their dedication, customer service, and recommendations they have made over the years. I am not just a policy holder to them. It is truly comforting to know they are there when I have a need with my insurance or a claim. Thank you, Scott and Team!"
We responded:
"We are so grateful for you Rob as such a long time customer. I am fortunate that I have a team that does emulate all of items you mentioned above."
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Angela G

January 20, 2026

5  out of  5
rating by Angela G
"We have just begun with our new agent and we are already so impressed! We have received very personalized interest in our policy and have had the breakdown of our policy explained in a very comprehensive manner. We hope to never have to file a claim of course, but in the event we ever do, we already feel we would be in very good expert hands. This type of personalized attention is very rare and we would highly recommend this agency."
We responded:
"Looks like you are setting the bar really high for us right out of the gate Angela! I look forward to meeting both of you in person in the near future."
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Mitch Schade

January 19, 2026

5  out of  5
rating by Mitch Schade
"They are great people and easy to work with. They are just awesome!"
We responded:
"Thank you Mitch, we appreciate your feedback!"
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Mark Lofgreen

January 13, 2026

5  out of  5
rating by Mark Lofgreen
"Leslie, excellent job very professional."
We responded:
"Thank you Mark! Yes, I am grateful to have such a wonderful team!"
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Hazel Stafford

December 3, 2025

5  out of  5
rating by Hazel Stafford
"Great"
We responded:
"Thank you for the five star review Hazel!"
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Jeremy Hemberger

October 11, 2025

5  out of  5
rating by Jeremy Hemberger
"Very good agents and agency to work with. Explains things to you so you can understand them. They also get ahold of you to make sure everything is going smoothly and to see if you need any further assistance. Great place to work with!"
We responded:
"Hey Jeremy, thank you for the Google review, We sure appreciate you and love doing insurance business with you!"
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Héctor Santeliz

September 26, 2025

5  out of  5
rating by Héctor Santeliz
"They have really amazing service. They answer my questions. I was with State Farm a long time ago and I am glad to be back with State Farm. Leslie and Stacey are great people that explain my benefits and my coverage. I want to give the whole office 10 stars."
We responded:
"Thank you for reviewing our State Farm office! Hector you might be the first person to "give us 10 stars". We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Fernando Gama

September 19, 2025

5  out of  5
rating by Fernando Gama
"Excellent service- Great with people and claims- Excellent ladies- I am not their customer but they helped with the claim like I was a customer- Leslie and Stacey are rockstars!!!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Annette Krosschell

September 5, 2025

5  out of  5
rating by Annette Krosschell
"I’ve been with State Farm for over 40 years, insuring everything from homes and cars to life policies. Over the years, I’ve worked with some great agents, and Scott Norlen is definitely one of them. He’s quick to respond to any questions or claims and takes a proactive approach—especially when important information could impact my finances. He also keeps me informed about services I might not even realize I need. I would highly recommend him to anyone looking for a knowledgeable and trustworthy insurance agent for all their coverage needs. On top of that, he has a fantastic team supporting him, making sure the excellent service continues at every level."
We responded:
"Thank you for taking the time to share your thoughts Annette! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Ethan Rogers

September 3, 2025

5  out of  5
rating by Ethan Rogers
"Very helpful and kind. They got me the best coverage in my price range and were very understanding!"
We responded:
"We’re honored by your positive feedback Ethan! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Darryl W

August 20, 2025

5  out of  5
rating by Darryl W
"Great customer service and also cheaper than my last coverage. Thanks."
We responded:
"Thank you for reviewing our State Farm office Darryl! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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robbie busking

August 20, 2025

5  out of  5
rating by robbie busking
"Scott Norlen‘s Office is Efficient and great to work with. I am very pleased with my home and auto insurance, claims and Premiums."
We responded:
"We are glad to hear that Robbie and appreciate your business."
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Mckenna Minter

August 16, 2025

5  out of  5
rating by Mckenna Minter
"Leslie was very amazing!! Great customer service and made my experience getting auto insurance for the first time nice and easy. State farm is the way to go!"
We responded:
"We appreciate your review Mckenna! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Maria

August 15, 2025

5  out of  5
rating by Maria
"Scott Norlen State Farm is amazing! The entire team is incredibly kind, helpful, and always available when I need them. Couldn’t recommend them more!"
We responded:
"Thank you for your 5-star review Maria! My State Farm team and I are happy to be your good neighbor! "
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Dave Garett

July 24, 2025

5  out of  5
rating by Dave Garett
"Awesome people to work with! I’ve worked with State Farm since 1974 and Scott Norlen State Farm since 2010. Scott and his team help me with every facet of my insurance."
We responded:
"It has been awesome to get to know you over the years Dave and we are grateful to have insured you for such a long time. "
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Zachary Williams

July 23, 2025

5  out of  5
rating by Zachary Williams
"Scott’s team has been so wonderful since getting State Farm in march everything is super smooth and professional"
We responded:
"Thank you for reviewing our State Farm office Zachary! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Colby Porter

June 13, 2025

5  out of  5
rating by Colby Porter
"They were professionals they helped me with everything I needed and if it wasn't for them I wouldn't be able to get the liability insurance for my vehicle that I needed. Thank you State Farm"
We responded:
"You are very welcome Colby and we look forward to getting to know you better over the course of time."
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Pamela Schroetlin

May 30, 2025

5  out of  5
rating by Pamela Schroetlin
"Scott went over all of our policies and made sure we had enough coverage and explained what each area was for. My husband and I feel very confident having Scott Norlen as our insurance agent"
We responded:
"We appreciate your review Pam! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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James Jones

April 28, 2025

5  out of  5
rating by James Jones
"I have been working with Scott and Lora for many years. They are always very kind, helpful, and informative. I feel very confident that I am getting excellent coverage that fits my budget. I would highly recommend them!"
We responded:
"We’re thankful for your feedback James! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
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Daniel Hosack

April 26, 2025

5  out of  5
rating by Daniel Hosack
"Very helpful and easy knowledgeable about the products I was interested in. Great to with with any not pushy. All the office members are friendly and nice to work with."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
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Nicole Chapman

April 23, 2025

5  out of  5
rating by Nicole Chapman
"They have been super amazing. Helping thru everything with all of this being new to me. 😄"
We responded:
"I'm glad we could be there for you Nicole! I have blessed to have such an amazing and experienced team."
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Janell Towler

April 14, 2025

5  out of  5
rating by Janell Towler
"From the first time I walked through the door I felt very comfortable. Everyone was so helpful and pleasant. They went above and beyond. I thank you all very much."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Dalton James

April 14, 2025

5  out of  5
rating by Dalton James
"Stacey is the best! She helps me with claims and questions. Scott offers reviews and that helps me keep on top of insurance because i don’t have time."
We responded:
"Always glad to help Dalton and grateful for the chance to review your insurance with you."
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Alan Adler

April 8, 2025

5  out of  5
rating by Alan Adler
"Was of great help in setting up my phone with there application very friendly and understanding"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "